Founding Member Launch: 30% Lifetime Discount
CX On-Demand for Founder Led Businesses
A flat monthly subscription that keeps customers longer, drives referrals and fuels revenue growth - all without consultants or full-time hires.
When You Get The Experience Right?
You don’t just keep customers happy. You build growth that you don’t have to chase.
Retention
Keep more of the customers you’ve worked hard to win.
Referrals
Turn loyal fans into your most powerful marketing channel.
Revenue
Grow faster with customers who stay longer, spend more, and return often
The Proof Behind CX
The Cost of Bad CX…
49% of loyal customers left a brand in the past year due to poor CX. (Emplifi)
70% of customers would leave after a single bad experience. (Zendesk CX Trends)
73% say CX is the #1 factor when deciding whether to purchase. (PwC)
The Power of Great CX…
Customer-centric brands are 60% more profitable than those that ignore CX. (CX Index)
Companies that focus on CX see an 80% increase in revenue. (Zippia)
92% trust recommendations from people they know over ads. (Nielsen/various)
The Cost of Bad CX…
49% of loyal customers left a brand in the past year due to poor CX. (Emplifi)
The Power of Great CX…
Customer-centric brands are 60% more profitable than those that ignore CX. (CX Index)
The Cost of Bad CX…
70% of customers would leave after a single bad experience. (Zendesk CX Trends)
The Power of Great CX…
Companies that focus on CX see an 80% increase in revenue. (Zippia)
The Cost of Bad CX…
73% say CX is the #1 factor when deciding whether to purchase. (PwC)
The Power of Great CX…
92% trust recommendations from people they know over ads. (Nielsen/various)
The 6 Levers ofLasting Growth
Customer experience touches every part of your business. For founder-led teams, it’s often the difference between grinding for growth and building something that lasts. These are the six areas we focus on — the levers that turn experience into systems you can actually scale
Customer Service
Transform support from a drain into a loyalty driver — every interaction becomes a chance to win repeat business.
Onboarding and Journeys
Design smooth first impressions and frictionless paths so customers stick, spend, and stay longer.
Retention and Loyalty
Keep the customers you’ve already worked hard to win, and grow revenue without chasing endless new leads.
Reviews and Reputation
Turn feedback into fuel. More 5-star reviews, faster complaint handling, and stronger social proof.
Team Experience
Your team is the experience. Equip them with the training, tools, and systems to deliver consistency and care at scale.
Culture and Brand Promise
Make sure the story you tell matches the experience you deliver — building trust before the first click.
Built for Founders, Not Corporations.
We partner with founder-led businesses that are serious about growth and know every customer counts.
SaaS & Tech Startups
Lean teams building products and platforms with big ambitions.
Service-Based Businesses
Coaches, agencies, consultancies, and professional services.
eCommerce & D2C
Online stores and digital-first brands competing in noisy markets.
Local Businesses
Boutiques, trades, hospitality, and community-driven brands.
Introducing CX On-Demand™
Flat-fee customer experience expertise for founder-led businesses. Whether you’re solo, scaling a team, or running a fast-growing brand, we help you retain more customers, earn more referrals, and grow without the cost of consultants or full-time hires.
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Flat Monthly Fee
Pay the same fixed fee for your plan each month. With a price-lock guarantee meaning no unpleasant surprises.
Flexible Plans
Scale up, pause, cancel or add extras (requests, comm channels, team members) whenever you need.
Private Client Portal
Your own private hub for requests, updates, and feedback - keeping everything in one place.
Fast Turnaround
Most requests are delivered in 72 hours - so you see progress quickly, not “next quarter.” Larger projects are broken down into milestones with frequent deliverables.
We Lead, You Gain
If you’re not sure where to start, we’ll guide you. We map your first 30 days and feed you the next best request each week - so you never stall.
Always Yours
Every audit, template, and playbook is built for your business - and stays yours forever.
Exclusive Founding Member Offer
Join during our launch and secure 30% off your plan for life. Early adopters also unlock a package of benefits reserved only for our first partners.
Monthly Plans
Core CX
$1045
/mo
For founders and lean team who want CX handled without adding headcount.
Join Core CX
1 Team Seat
1 Active Request
Unlimited Requests
2-3 Day Turnaround
Larger Projects → Milestones
Designated CX Partner
Onboarding CX Roadmap Session
Quarterly CX Roadmap Session
Monthly CX Scorecard
50-Interaction Review
Pause or Cancel Anytime
Growth CX
$2445
/mo
For growing teams with multiple stakeholders who want more capacity and cadence.
Join Growth CX
3 Team Seats
2 Active Request
Unlimited Requests
2-3 Day Turnaround
Larger Projects → Milestones
Designated CX Partner
Onboarding CX Roadmap Session
Monthly CX Roadmap Session
Monthly CX Scorecard
50-Interaction Review
Quarterly CX Insight Reports
Pause or Cancel Anytime
Test-drive CX On-Demand on any plan. If it’s not the right fit? Cancel within 7 days and get 75% back.
Founding Member Perks
We’re opening CX On Demand with a small group of founding members — the early partners who believe in putting customer experience at the center of growth. To thank you for your trust, we’ve created a set of exclusive benefits that will never be offered again.
Lifetime Pricing Guarantee
Your founding rate is permanently locked. As our pricing increases over time, your subscription will never change.
Extended Pause Flexibility
Pause your plan for up to 180 days per year without losing your locked rate or founding benefits.
Shaping the Future
Your feedback directly influences how CX On Demand evolves. Founding members play a key role in shaping the future of the service.
Early Access & Preferential Pricing
Be first in line for new features, upgrades, and add‑ons — with exclusive early access and preferential pricing.
Direct Access to the Founder
Founding members get guaranteed personal access to the founder during this stage of growth — access that won’t be available to future clients.
Spotlight Opportunity
Choose to be featured as one of our first partners through case studies or testimonials, giving visibility to your brand and showcasing your commitment to CX.
Your Board.Your Priorities.
You add requests to your board, we get to work and deliver back to you. Quick fixes land in 2-3 days; larger projects are mapped with clear milestones so you always know what’s next
James
15:42
Hey guys, feels like we’re missing sales opportunities in customer service, but I’m not sure how to best manage it?
Chief CX
15:42
Got it . Let’s dig into your transcripts to spot missed upsells. Then we’ll refine replies, drop in a mini playbook and make support start paying for itself . Sound good?
Sarah
15:42
Argh! We’re getting sign ups but they are dropping off in the first week, any ideas?
Chief CX
15:42
Alright, let’s map where customers drop, fix the welcome flow and add quick-win touchpoints. Then we’ll design save sequences and loyalty perks so customers stick around.
Tom
15:42
Our reviews are either too slow to come in or plain negative, how do we change this?
Chief CX
15:42
Let’s look at when & how you ask, automate timing and build some SOPs. Then we’ll set up a pipeline so happy customers naturally turn into testimonials.
Maya
15:42
Team morale feels low and it’s spilling into how they treat customers.
Chief CX
15:42
Let’s run a quick EX check to see what’s dragging them down.
Then we’ll add simple recognition wins, smooth the handoffs, and give them tools for tough moments.
Simple & Straight forward
Subscribe
Choose a plan and request as many CX tasks as you need.
Request
Add tasks to your board. We’ll dive in and get to work
Receive
Get your delivery within the stated timeframe - ready to put into action.
Meet Ryan, Founder of Chief CX
Competitors can copy your product, steal your offers but they’ll never replicate how you make your customers feel.
Ten years of working with businesses — from local boutiques to international brands — taught me this: growth doesn’t come from gimmicks. It comes from how you treat people.
That’s what Chief CX is about. Customer experience isn’t fluff or a “nice to have.” It’s the simplest way to grow, the hardest to fake, and the reason people stay, spend, and spread the word.
If you believe the way you treat customers should be your biggest edge, you're in the right place.
What founders are saying
“Before working with Ryan, we struggled to turn visitors into loyal customers. Their strategy helped us double our retention rate in just six months”
“Before working with Ryan, we struggled to turn visitors into loyal customers. Their strategy helped us double our retention rate in just six months”
“Before working with Ryan, we struggled to turn visitors into loyal customers. Their strategy helped us double our retention rate in just six months”
“Before working with Ryan, we struggled to turn visitors into loyal customers. Their strategy helped us double our retention rate in just six months”
“Before working with Ryan, we struggled to turn visitors into loyal customers. Their strategy helped us double our retention rate in just six months”
“Before working with Ryan, we struggled to turn visitors into loyal customers. Their strategy helped us double our retention rate in just six months”
“Before working with Ryan, we struggled to turn visitors into loyal customers. Their strategy helped us double our retention rate in just six months”
Our Best Reads
Trusted by all over the world
“Before working with Ryan, we struggled to turn visitors into loyal customers. Their strategy helped us double our retention rate in just six months”